Frequently Asked Questions
Do you offer local pickup?
No. Lanae Aura Co. is currently a shipping-only business.
How much are bracelets?
Ready-made bracelets start at $5. Custom designs are quoted separately because materials and complexity can vary.
When is shipping free?
Standard shipping is free when the eligible cart total reaches $34.99.
Can I return body oil?
Eligible body-oil returns must be requested within 14 days and the product must remain unopened and tamper sealed.
What if my order is damaged?
Report damaged, leaking, missing, or incorrect items within 72 hours of confirmed delivery with photos.
Can I order a custom bracelet?
Yes. Submit the custom request form with sizing, colors, design ideas, quantity, budget, and timing.