Shipping
Lanae Aura Co. is a shipping-only business and does not offer local pickup. Standard shipping within the contiguous United States is $4.95 for orders below $34.99 and free for qualifying orders of $34.99 or more after discounts. Orders are normally processed within 2–4 business days unless a product is marked custom, made-to-order, or preorder. Carrier estimates begin after acceptance and are not guaranteed.
Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if a correction is needed; changes cannot be guaranteed after fulfillment begins.
Returns
Return requests must be submitted within 14 calendar days after confirmed delivery. Body oils qualify only when unused, unopened, and protected by the original intact shrink wrap or tamper-evident seal. Ready-made bracelets must be unworn, unaltered, and returned in original packaging.
Opened cosmetics, worn jewelry, gift cards, clearance items, and final-sale products are not returnable. Custom or personalized bracelets are final sale after the customer approves the written design summary and production begins, except when the item arrives damaged, defective, or materially different from the approved order. Customers pay return postage on ordinary non-defective returns. Original outbound carrier charges are not refundable unless the order was incorrect or arrived damaged.
Custom-order changes and cancellations
A custom quote is not an order until payment is accepted. Before production begins, requested changes may require a revised price or completion date. Once materials have been committed or production has begun, cancellation may be refused or limited to any amount not already spent on the order.
Damaged, leaking, incorrect, or missing items
Report problems within 72 hours of delivery. Keep all packaging and provide the order number, packaging photos, shipping-label photo, and clear photos or video of the item. Approved claims may receive a replacement, store credit, or refund.
Refund timing
Approved refunds are sent to the original payment method after inspection. Bank processing may take 5–10 business days after issuance.
Contact
Call or text (813) 461-3539 or submit the form below.